Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
HELP CENTER
Let us know how we may help you?
Order Tracking
Log in to check the status of your order
Return & Exchange
We make it easy to return and exchange styles.
Browse our help desk
Popular Searched Questions
Q: “Do you offer any special pricing for bulk orders?”
Yes, we have separate discounts for bulk purchases. Discounts will be given for purchases of more than 5 machines and more than 15 accessories or consumables of the same model. Please contact our customer service for specific discount gradients.
Q: “How should I use the air assist?”
It is recommended to turn on a weak air flow when engraving and a larger air flow when cutting (the effect depends on the specific material).
The main role of air-assisted equipment:
A. Effectively blow away the smoke and dust generated during the cutting process, protect the laser module lens, and ensure the stability of laser energy;
B. Rapidly reduce the surface temperature of the cutting material, blow away the high temperature soot, keep the material surface clean, make the cutting edge more flat and delicate.
Q: “From where can I download those software?”
https://www.craftseek.com
LaserGRBL（https://lasergrbl.com/download/）
LightBurn（https://lightburnsoftware.com/pages/trial-version-try-before-you-buy）
Q: “What should I do if the software is not responding or not connecting when engraving online?”
A. Make sure the data cable has a communication function and that the end of the cable connected to the computer has a USB-A port. If the computer does not have a USB-A port, you will need to use an A to C adapter to convert it, or use a hub with a USB-A port.
B. Ensure that the Creality Falcon2.lbdev file has been successfully imported according to the LightBurn software tutorial on the TF card.
C. Make sure the COM port of the engraver is not occupied.
D. If you still can't connect, please record a small video of the connection operation, and feedback the relevant system information and software version number, so that you can troubleshoot the problem more quickly.
Any other questions?
We’re here to help. You can contact us: Weekdays: 9am to 7pm PT.
Call
Chat
Message
Be the first to know
Subscribe to our newsletter and get an extra 5% discount coupon for your first order!
Contact
5080 ROBERT J MATHEWS PKWY B EL DORADO HLLS CALIFORNIA
95762 United States
+001 626 239 3346
support@crealityfalcon.com
Company
Support
Policy
© Creality Falcon, The United States Official Store. All Rights Reserved.
- Choosing a selection results in a full page refresh.
